Well said. I agree completely.

This is all true, but as far as evil stores go there are MUCH worse ones out there. coughWalmartcough

Dude, you have statory rights (faulty goods = automatic right to cash refund). Make sure they remember that.

Err, since my Best Buy is the exact opposite of what you just described, I’m not planning on boycotting them anytime soon. In fact my local Best Buy is extremely lenient when it comes to returns, I’ve brought back $200 computer hardware after it’s been opened (non-defective) and they had no problem refunding me for it. If your particular Best Buy isn’t allowing you to get a refund on defective products, complaining to the BBB is going to get you a hell of a lot better results than trying to stage a boycott would.